Return & Refund Policy
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\n1. Returns Eligibility
\nWe accept returns on most products under the following conditions:
\n- \n
- The product must be returned within 14 days from the date of delivery. \n
- The product must be in unused and original condition, with all original packaging, tags, and accessories. \n
- Products that are damaged, used, or altered in any way will not be accepted for return unless the damage occurred during shipping or the product is defective. \n
Exceptions:
\n- \n
- Non-returnable items include personal care products, lingerie, swimsuits, custom-made or personalized items, perishable goods, and items explicitly marked as non-returnable at the time of purchase. \n
2. Return Process
\nTo initiate a return, please follow these steps:
\n- \n
- Contact our Customer Service team at [Insert Contact Email/Phone] to request a return authorization. \n
- Provide your order number, a brief description of the reason for return, and photos of the product (if applicable). \n
- Once your return is approved, we will provide detailed instructions on how to return the item, including the nearest drop-off location or the possibility of scheduling a pickup. \n
3. Refund Policy
\n- \n
- Full refunds will be issued for products returned in their original condition, minus any shipping or handling fees. \n
- Refunds will be processed within 10 business days from the date we receive the returned product. \n
- Refunds will be credited to the original payment method used during the purchase. \n
Refund Method:
\n- \n
- Payments made by credit/debit card will be refunded to the same card. \n
- Cash on Delivery (COD) orders will be refunded via bank transfer or store credit, based on customer preference. \n
4. Damaged or Defective Products
\nIf you receive a damaged or defective product, please notify us within 48 hours of receiving your order. You will be eligible for:
\n- \n
- A full refund, including shipping costs. \n
- A replacement at no additional cost. \n
We reserve the right to request photos or other evidence of the damaged or defective product before approving the return.
\n5. Exchange Policy
\n- \n
- Exchanges are subject to product availability. \n
- If you wish to exchange a product, follow the same process as returns and specify the item you'd like to receive in exchange. \n
6. Cancellations
\n- \n
- Orders can be canceled within 24 hours of placing them, provided the order has not yet been shipped. \n
- If the order has already been dispatched, it can no longer be canceled, but you may return the product under the conditions outlined above. \n
7. Legal Compliance
\nThis policy adheres to Kuwait's Consumer Protection Law, which guarantees the right to return and refund under certain conditions. Should any dispute arise, both parties agree to submit to the jurisdiction of Kuwaiti courts.
\n\n
Contact Us
\nFor any further questions or concerns regarding our return and refund policy, feel free to contact us at [email protected].
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